Terms of Use

Effective date: June 8, 2026 · Last updated: 2026-06-23

These Terms of Use ("Terms") are an agreement between you and Kensora LLC ("Kensora," "we," "us") governing your use of the Kensora app and this website. By downloading, accessing, or using Kensora, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use Kensora.

1. Who may use Kensora

You must be 18 or older to use Kensora. By using it, you represent that you are.

2. What Kensora is, and what it is not

Kensora is a wellbeing tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment. It is not a substitute for professional care. Kensora does not detect or prevent any medical or mental-health condition or emergency. If you are in crisis or think you may be having a medical emergency, contact your local emergency services. See Safety & crisis resources.

3. Your account

You sign in with Apple. You are responsible for keeping access to your Apple ID secure and for activity under your account.

4. License

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use Kensora for your own personal, non-commercial use, subject to these Terms and, for the app, the Apple-required terms in Section 12.

5. Acceptable use

You agree not to misuse Kensora, for example by attempting to break its security, reverse-engineer it beyond what the law allows, use it to harm others, resell or commercially exploit it, or use it in violation of applicable law.

No tolerance for objectionable content or abusive users. When you message or otherwise interact with other people on Kensora, for example in direct messages or a shared Circle, you agree that there is no tolerance for objectionable, abusive, harassing, or threatening content or behavior. You can report a message and block another person from within a conversation. We may remove content and may suspend or terminate your access for violations.

6. Paid features, credits, and billing

Some features, such as cloud AI usage beyond included limits, are paid through a credit balance you can purchase. Credits are one-time purchases (consumables), not an automatically renewing subscription; you are charged only when you choose to buy. In the Kensora app, credits are purchased through Apple's in-app purchase. Pricing is described on the Pricing page, and all material terms are shown before you pay.

• In-app purchases are processed by Apple and governed by Apple's terms; refunds for in-app purchases are handled by Apple.
• Web purchases, where offered, are processed by Stripe; refunds for web purchases are handled by us as required by law and by the platform's rules (Apple handles refunds for in-app purchases; for web purchases, contact us at hello@kensora.io).
• Credits are for use within Kensora and have no cash value. (If we ever introduce an auto-renewing subscription, we will disclose all renewal terms, the cancellation deadline, and an easy cancellation method before you enroll, as the law requires.)

7. Your content

You keep ownership of the content you create in Kensora (your journal, notes, and entries). You grant us only the limited permission needed to operate the app for you (for example, to process a message you send to the cloud chat at your request). We do not claim ownership of your content and do not use it to train AI models. You grant Kensora a limited, worldwide, royalty-free license to host, store, process, and transmit your content solely to provide the app's features to you, and for no other purpose.

8. Intellectual property

Kensora, its name, logo, software, and site content are owned by Kensora LLC and protected by intellectual-property laws. These Terms don't grant you any right to our trademarks or branding.

9. Disclaimers and limitation of liability

Kensora is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that Kensora will be uninterrupted, error-free, or that it will prevent, detect, or address any health or safety condition. To the maximum extent permitted by law, Kensora LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, and our total liability for any claim relating to Kensora will not exceed the greater of the amount you paid us in the twelve months before the claim or US $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by our negligence. Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.

10. Third-party services

Kensora relies on third parties (Apple, Anthropic, Stripe, Netlify, Plaid, and Brave Search, and any others listed in the Privacy Policy, which has the complete current list). Your use of those services may also be governed by their terms, and you agree to comply with any applicable third-party terms when using Kensora.

11. Governing law and dispute resolution

11.1 Governing law. These Terms are governed by the laws of the State of Arkansas, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below.

11.2 Informal resolution first. Before starting an arbitration, you and Kensora agree to try to resolve the dispute informally for at least 60 days. Send a written notice describing the dispute and the relief sought to hello@kensora.io (for Kensora) or to the email on your account (for you). This step is a precondition to filing arbitration, and the 60-day period pauses any related deadline.

11.3 Binding individual arbitration. If informal resolution does not work, any dispute relating to Kensora or these Terms will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms, rather than in court, except as stated in 11.5 and 11.6. A single arbitrator will decide, by phone, video, or written submissions unless the arbitrator requires an in-person hearing, with any in-person hearing held in the county of your residence or another mutually agreed location.

11.4 Fees. Kensora will pay your arbitration filing, administration, and arbitrator fees for any claim seeking less than US $10,000, unless the arbitrator finds the claim frivolous. Each party otherwise bears its own attorneys' fees, except where the law provides otherwise.

11.5 Exceptions. Either party may (a) bring a qualifying individual claim in small-claims court, and (b) seek injunctive or other equitable relief in court to protect intellectual property or to stop unauthorized use of Kensora.

11.6 Class-action and jury-trial waiver. You and Kensora agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding, and each waives any right to a jury trial. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim must proceed in court rather than in class arbitration, and the rest of this Section 11 still applies.

11.7 Coordinated filings. If 25 or more similar arbitration demands are filed by or with the help of the same or coordinated counsel, the demands will be administered in batches of up to 50 with a single arbitrator and a single set of fees per batch, and bellwether cases may be heard first, to resolve them efficiently.

11.8 Opt-out. You may opt out of this Section 11 (arbitration and class-action waiver) within 30 days of first accepting these Terms by emailing hello@kensora.io with your name, the email on your account, and the statement 'I opt out of arbitration.' Opting out does not affect any other part of these Terms.

11.9 Delegation. The arbitrator, not a court, decides questions about the interpretation, scope, enforceability, or formation of this arbitration agreement, except that a court decides the enforceability of the class-action waiver in 11.6.

11.10 Statutory rights preserved. Nothing in these Terms waives any right or remedy that cannot be waived under applicable law, including any non-waivable rights under consumer-health-data or privacy statutes.

11.11 Survival and severability. This Section 11 survives termination of these Terms or your account. If any part of it (other than 11.6, which is governed by its own rule above) is held unenforceable, the rest remains in effect.

12. Apple App Store terms (apply to the iOS app)

These Terms are between you and Kensora LLC only, not Apple. Apple is not responsible for the app or its content. To the extent these Terms differ from Apple's standard licensed-application terms, the following apply:

• License scope: your license to use the app is limited to use on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
• Maintenance and support are Kensora's responsibility, not Apple's.
• Warranty: if the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims are Kensora's responsibility.
• Product claims (product liability, legal/regulatory compliance, consumer-protection claims) are Kensora's responsibility, not Apple's.
• Intellectual property: Kensora, not Apple, is responsible for addressing any third-party claim that the app infringes intellectual-property rights.
• Export compliance: you represent that you are not located in a U.S.-embargoed country or on any U.S. government restricted-party list. You also represent that you will comply with all applicable third-party terms when using Kensora, for example your wireless data-service agreement.
• Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

13. Termination

We may suspend or terminate your access if you violate these Terms or misuse Kensora. You may stop using Kensora and delete your account at any time in Settings.

14. Changes to the service and these Terms

We may update Kensora and these Terms. We'll post changes here and update the date; material changes may be highlighted in-app. For material changes, we will give reasonable advance notice (for example, in-app or by email) and, where appropriate, ask you to accept the updated Terms before they take effect. Continued use after changes means you accept them.

15. Copyright complaints

If you believe content in Kensora infringes your copyright, send a notice to hello@kensora.io with the information the Digital Millennium Copyright Act (DMCA) requires: identification of the work and the material, your contact information, and the statements the DMCA requires. We will respond as the DMCA provides.

16. General

These Terms, together with the Privacy Policy, are the entire agreement between you and Kensora about Kensora and supersede any prior agreements on this subject. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them to an affiliate or successor. Section headings are for convenience only.

17. Contact

Questions about these Terms? Email hello@kensora.io.

Read the Privacy Policy → Consumer Health Data Policy →